FREE SXSW 2020 CANVAS TOTE PROMOTION

Promotion begins Thursday, April 16th, 2020. One complimentary canvas tote per order. Every EDU purchase will receive the EDU bag while all other orders will receive the SXSW bag. Limited time offer while supplies last. 

FAQ & CONTACT INFORMATION

We cannot exchange or refund any merchandise purchases made at the SXSW event through our website. Items purchased at SXSW can only be exchanged at the Austin Convention Center.

IF YOU HAVE NON-MERCHANDISE QUESTIONS ABOUT THE EVENT, PLEASE CLICK HERE.

FAQ FOR MERCHANDISE

WHEN WILL MY MERCH ORDER SHIP OUT?

Most orders of in-stock merchandise ship out within 72 hrs following order placement.

 

WHEN WILL I RECEIVE MY MERCH ORDER?

USA Domestic orders: Please expect 5-10 business days for delivery.

International orders: General transit time is 2-4 weeks. The tracking will not update when processing through customs.

Customers are responsible for paying any customs duties or taxes. These fees vary from country to country and cannot be predicted prior to shipment.
Any returns will be made at customer's expense.

 

WHEN WILL I RECEIVE TRACKING FOR MY MERCH?

When your order ships you will receive an email with your tracking number included.

 

CAN I CHANGE OR CANCEL MY ORDER AFTER IT IS PLACED?

No, once an order has been placed it immediately enters an automated system and no changes can be made to the order or the shipping address.

 

CAN I RETURN MY MERCHANDISE?

Yes, for online orders only, please follow these instructions: First, please email merch@sxsw.com to explain your return. Any unopened/unworn item shipped to a USA destination can be returned for any reason within 30 days of the shipping date.

  • Defective items can only be replaced by the same item.
  • Wearables may be returned only if they are in new condition (unwashed and unworn).
  • Please include a note clearly stating what you want to happen and include your order number or a copy of the original invoice.
  • Shipping and handling fees can not be refunded
  • Within 2 weeks of receipt of your return, you can expect to receive a credit for the returned item(s).
  • Send Merchandise returns to the following address:
Sauceda Industries - SXSW/returns 
400 Industrial Ave.
Austin, TX 78745

 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 1-3 business days. 

CAN I EXCHANGE MY MERCHANDISE FOR SOMETHING ELSE?

Yes, for online orders only, 

  1. Return the original purchased item, per the instructions above under the heading: "Can I return my merchandise?" 
  2. Place a new order for the correct item.

 

WHAT HAPPENS IF I ORDER SOMETHING OUT OF STOCK?

We work hard to prevent this from happening. Occasionally, however, orders will slip through that contain out-of-stock items. In these instances, we reserve the right to cancel either the out-of-stock item(s) or your entire order; we will, of course, also issue a refund to your credit card for any items we cannot ship. You will be contacted regarding your modified order.

 

CAN I PLACE AN ORDER AND PICK IT UP AT YOUR WAREHOUSE?

Sorry, no. All online orders must be shipped.

 

FOR ANY CUSTOMER SERVICE INQUIRES NOT ANSWERED ABOVE, PLEASE CONTACT:


For any questions about your order please email us at merch@sxsw.com
Monday - Friday 10am-5pm  CST
We attempt to answer all inquiries within 48 hours and we appreciate your patience. 

 

IF YOU HAVE NON-MERCHANDISE QUESTIONS ABOUT REGISTRATION OR THE EVENT, PLEASE CLICK HERE