FAQ & CONTACT INFORMATION
We cannot exchange or refund any purchases made at the SXSW event through our website. Items purchased at SXSW can only be exchanged at the Austin Convention Center.
IF YOU HAVE NON-MERCHANDISE QUESTIONS ABOUT THE EVENT, PLEASE CLICK HERE.
FAQ'S FOR MERCHANDISE
WHEN WILL MY MERCH ORDER SHIP OUT?
Most orders of in-stock merchandise ship out within 72 hrs following order placement.
WHEN WILL I RECEIVE MY MERCH ORDER?
USA Domestic orders: Please expect 5-10 business days for delivery.
International orders: We are not currently set up to accept international orders. Check back soon as we hope to offer our merchandise to international customers in the coming months.
WHEN WILL I RECEIVE TRACKING FOR MY MERCH?
When your order ships you will receive an email with your tracking number included.
CAN I CHANGE OR CANCEL MY ORDER AFTER IT IS PLACED?
No, once an order has been placed it immediately enters an automated system and no changes can be made to the order or the shipping address.
CAN I RETURN MY MERCHANDISE?
Yes, for online orders only, please follow these instructions: First, please email firstname.lastname@example.org to explain your return. Any unopened/unworn item shipped to a USA destination can be returned for any reason within 14 days of the shipping date.
- Defective items can only be replaced by the same item.
- Wearables may be returned only if they are in new condition (unwashed and unworn).
- Please include a note clearly stating what you want to happen and include your order number or a copy of the original invoice.
- Shipping and handling fees can not be refunded
- Within 2 weeks of receipt of your return, you can expect to receive a credit for the returned item(s).
- Send Merchandise returns to the following address:
400 Industrial Ave.
Austin, TX 78745
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
CAN I EXCHANGE MY MERCHANDISE FOR SOMETHING ELSE?
Yes, for online orders only,
- Return the original purchased item, per the instructions above under the heading: "Can I return my merchandise?"
- Place a new order for the correct item.
WHAT HAPPENS IF I ORDER SOMETHING OUT OF STOCK?
We work hard to prevent this from happening. Occasionally, however, orders will slip through that contain out-of-stock items. In these instances, we reserve the right to cancel either the out-of-stock item(s) or your entire order; we will, of course, also issue a refund to your credit card for any items we cannot ship. You will be contacted regarding your modified order.
CAN I PLACE AN ORDER AND PICK IT UP AT YOUR WAREHOUSE?
Sorry, no. All online orders must be shipped.
FOR ANY CUSTOMER SERVICE INQUIRES NOT ANSWERED ABOVE, PLEASE CONTACT:
For any questions about your order please email us at email@example.com
Monday - Friday 10am-5pm CST
We attempt to answer all inquiries within 48 hours and we appreciate your patience.